Bed, Bath, and Beyond has filed for chapter 11. Analysts and experts are citing and analyzing several reasons leading up to this event. These include Intense competition Slow to adopt digital Lack of differentiation Too much physical inventory Outdated business model Wrong private label product strategy and so on Many of these reasons are spot on of course, but there […]
In this blog, I’ll review three key product management skills. The learnings in this blog post, come from my experience as a founder and product manager, and from seeing good PMs in action. So instead of a comprehensive laundry list of skills, I decided to focus on the 3 that I think are often overlooked. As a product manager overseeing […]
One of my friends asked chatGPT to respond to my article titled “Is Data Democratization Going to Die with AI (e.g. ChatGPT)?” In my blog, I argued that if AI chatbots become the first destination where users ask their questions, then experts – whose knowledge is being used by AI – may need to license their information for AI to […]
As the AI wars heat up every day, will data democratization aka open sharing of knowledge die? Will classic content marketing die? If an AI speaks to your audience instead of you, what is the point of sharing useful knowledge with everyone on the web? If content marketing was monetized by getting readers to know you, then how will that […]
I think I’m finally starting to understand what finding my purpose means. So I thought I’d write about it to share with you, and also clear my own mind in the process. To be honest, I never understood why they always say “have a purpose” in life. What is that exactly? Is it to rise to the top of my […]
Here’s a guest post on the Top 5 Enterprise blockchain Priorities I published on Digital Asset’s blog. Quick background: As the innovation in blockchain and crypto grows, especially with NFTs and Metaverses, it is obvious that blockchain backed infrastructures are probably best suited to deploy these enterprise innovations. When I wrote my books Connected and Dancing the Digital Tune, at […]
Creating a story aligned with your purpose is important for several reasons. It helps define your GTM (go-to-market) better by prioritizing the right offers. Having a clear purpose also gives the entire team something to rally around. Finally, clients can feel and appreciate the focus you are bringing because it clearly reflects onto their own strategic objectives. But what is […]
2021 saw exceptional innovations in blockchain, AI & analytics, and digital. For 2022, these high-profile areas signal the need for very big shifts in how we operate. So here are three priority areas for 2022 that I believe will be important to drive growth and higher relevance with customers and partners alike. The big wins will come for those who […]
In the past year alone, there has been a dramatic rise of mobile payments. Systems such as Google Wallet have incorporated loyalty programs, expanded their payment vehicles and made it easier for users to engage. Starbucks reports that almost 11% of all its transactions are now being done on mobile. This is really heartening. But as merchants sign up for these […]
The coalition loyalty rewards program Plenti has wrapped up operations as of July 2018. Plenti was a cross-industry loyalty network where customers could earn points and spend at multiple places. Partners included American Express (creator), Macy’s, Netflix, Hulu, Exxon, RiteAid, Chilli’s, Enterprise, Winn Dixie and others. Why did such an exciting proposition fail? Was Plenti a bad idea or were the issues more tactical? […]
Omni Channel customer engagement has been a hot topic for the past several years. But despite all the buzz the real status of Omni Channel has been lagging at best. The question to ask is: Are organizations themselves integrated enough to be capable of initiating and delivering Omni Channel customer engagement initiatives? Instead of looking at third party reports and statistics, […]
It’s human nature. We try to protect what we have even though we know that change is coming. In this post I’ll bring out some real drivers of customer engagement, and provide some tactics to get ahead. There has been lots of buzz that the store can never die (Amazon is also getting into physical now), and how customer experience […]
For many years now we’ve been witnessing the phenomenal rise of Amazon.com. Retailers and manufacturers of all kinds have been scurrying to get their digital act together. The media has been rife with questions about traditional business models of stores and distributor channels. And now finally, Amazon has opened physical stores in key categories – grocery and books to name a few. The […]
In today’s fast paced, connected world, it has become crucial to engage with our customers, not just find ways to advertise to them. Customer engagement is actually a strong branding vehicle because it helps us align with the causes our customers love. And it can drive more profitable growth because it realigns our business with its higher purpose. The UNICEF Kid […]
There’s so much is happening in the financial services world that its enough to make your head spin. At the same time, if you take a look at the news today, you can see who’s getting it and moving forward, and who’s content with playing the same old game risking their very survival. Here’s my Fintech Innovation Watch. With a […]